Outsourcing Philippines
Zephyr Communications is a Support Services Outsourcing Company with over 2 decades of combined expertise in the Customer Service and BPO Industry. Our call center is based in the Central Business District of Makati, Philippines.
Zephyr Communications is a BPO Company in the Philippines that provides full range Customer Service Assistance and Technical Support. The call center was founded on January 2010 here in the Central Business District of Makati, Philippines with more than 100 employees. We aim to be recognized as more than just a BPO and a call center in the Philippines. Our outsourcing services are committed to provide exceptional results and to go the extra mile ensuring the client service satisfaction and exceed the expectations at all times.
Our call center boasts with ultra-sensitivity to our clients needs without the red-tape and bureaucracy. We deliver value-driven outsourcing solutions for our customers and for us, it means more than the labor arbitrage of high performance at competitive rates and treating each client program as an extension of its business core. In general, we understand the growing needs of our clients in two ways: (1) ensuring complete client satisfaction and (2) exceeding expectations at all times.
Our BPO practices are at par with our competitors bringing out the best in our carefully selected employees ensuring productive outputs. Our call center caters to outsourcing services inside and outside of the Philippines. Outsourcing services such as an Inbound Call for Technical Support, Customer Service and Voice Mail Transcription for a GPS Tracking system supporting US-based customers; and an Outbound Sales Acquisition for an international newspaper targeting the business establishments in Manila, Philippines through outgoing calls and email proposals. Our call center is currently expanding the number of seats due to the increasing demand of BPO and outsourcing needs.
Zephyr Communications believes that problems are solved via conversations, not by scripts. Our Customer Service Representatives and Technical Support Team are educated to listen and then apply First Call Resolution techniques resulting to an extremely high percentage of requests that are successfully resolved with a single call. Our objective is simple: Resolve Support Requests the first time, leaving the Customer with good impression of your company. Our call center reaches the targets in the quickest time possible making our clients very satisfied with our outsourcing services – a great edge for becoming one of the best BPO company in the Philippines.
